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For Lilac Cottage Shop, good Customer Care is extremely is extremely important.   

We are committed to providing our customers with the highest level of service possible. We value your feedback and strive to make sure that all of our customers are satisfied with their purchases. 

Our Customer Care Policy ensures that any issues or concerns you may have are addressed promptly and professionally.   

We will always:

  • be polite, professional and courteous

  • be responsive to customer enquiries and requests

  • handle customer complaints promptly and effectively

  • continuously strive to improve our level of service


We offer a full refund or exchange policy for any products that do not meet your needs or expectations. Please return products unused within 7 days of ordering.   


Please email us if you have any concerns you wish to address at


Thank you


Lilac Cottage Shop is committed to your privacy and protecting your personal data.

This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of what country you visit it from) and tell you about your privacy rights and how the law protects you. 

We want you to be fully informed about your rights and how Lilac Cottage Shop uses your data. Please access this through our Privacy Policy page on the website 


Lilac Cottage Shop is a very small company and we are keen to keep it that way.   

We do offer wholesale to a limited extent, so please get in touch


  • Credit / Debit Cards


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